Luca Chocolaterie cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping. We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occure is out of our hands. We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.
If at anytime you are unsatisfied with your order, please email us at firstname.lastname@example.org with your name and order number and we will contact your right away. We will do everything we can to make your experience with Luca Chocolaterie an excellent one.